Technical Support

More Than Fixes: Dedicated to Elevating Your Simulation Productivity

We provide professional application support for commercial CAE software, designed to help your team utilize simulation tools efficiently and accurately, shorten engineering decision cycles, and unlock the full potential of your software investment.


We are not just a hotline for error fixes; we are an external brain trust of simulation experts for your team. Our support services are dedicated to helping you "use tools effectively, apply methods correctly, and extract maximum value."

Our Advantages

  • Expert-Level Team: Our support engineers are senior application specialists with solid theoretical foundations and extensive cross-industry project experience, enabling them to understand the root cause of issues.
  • Rapid Response Mechanism: We offer clear service channels (phone/email/online ticket) with tiered response time commitments to ensure your issues receive timely attention.
  • Knowledge Base & Solution Library: Our internal knowledge base, built on massive case studies, allows for rapid matching to historical solutions or provision of validated reference approaches.
  • Feedback Loop to Product Development: We systematically feedback common issues and improvement suggestions from frontline applications to the software vendors. Some issues may be addressed with better solutions through our custom development services.

Bank on our technical support services

Industry Experts

Our team of senior engineers and application scientists possesses extensive project experience across multiple industries, enabling us to precisely understand your engineering challenges.

Knowledge

We maintain a systematic simulation knowledge base covering software operations, best practices, and classic cases, providing you with instant solution references and decision support.

Technical Expertise

We go beyond operational guidance by transforming complex simulation techniques, modeling skills, and troubleshooting methods into actionable core competencies for your team.